BB
Brian B

1 reviews | Active since Jul 2016

11 Jul 2016, 11:55

Poor service from Cell C

<p>I took out a contract with Cell C around November 2014, I received a Samsung hand set accompanied with a smart watch. The watch was returned the next day as it was faulty; the replacement was received just before November 2015 (close to a year later). The replacement watch was faulty and returned to Cell C, this is now mid July 2016 and still no watch. All I get is empty promises; I am told that they are buys solving the problem.</p> <p>I have complained several times regarding their service continually for more than a year, I have been assured several time by Cell C CLO’s office that they will attend to the problems immediately and once again assured me that someone will make contact with me to address my concerns and problems. To date no one has tried to make contact with me, I have convinced several people to join Cell C now they look at me as they feel they are worse now than they were with their previous providers.</p> <p>I have queried my account since last year which exceeds the contract amount by far, I am told it will be investigated and will revert back to me. Once again no one has tried to make contact with me. It is also impossible to make contact with the CEO, managers or supervisors as the managers and supervisors are always in meetings and never return calls</p> <p>Brian Bradley</p> <p> </p>

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Replies (2)
Cell C
Cell C's reply11 Jul 2016, 12:22
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

BB
Brian B's update09 Jan 2017, 10:56
Reviewer Update

My contract has been running with Cell C since November 2014 to date, the only issue that has been resolved with them is the watch which was received one year later. The issue regarding poor network, dropped calls and poor/no internet services and billing problems has not been addressed to-date. I have lodged several complaints with the call centre on a regular basis regarding their poor service.

I am told and assured by the operator that they will ensure that the complaints will be addressed; someone from the CEO’s office will contact me to address my complaint. There were occasions that I was contacted by someone reassuring me that the complaint has been referred to the CEO’s office and will be contacted by them soon. (No call received to date)

It seems that either my complaints are never passed through to the relevant Departments or are not followed up by their managers or chooses to ignore the complaints

Brian Bradley