NJ
Nicole J

1 reviews | Active since Feb 2016

19 Feb 2016, 05:17

Poor service from Cell C

I received a bill from Cell C which I have queried. I received one phone call from them where the consultant was just rattling off numbers and I requested her to send me all the information via email which she did. I checked my statement and noted that they have made a huge error on my bill. I was so furious and I responded to them immediately to ask them to rectify this problem. That was more than their 24-48 hours ago. I have also requested email contact as I am not always readily available on the phone but my two emails has been ignored. I am getting calls from Cell C after I specifically asked for email contact but i could not always answer it so I missed all their calls so far.<br> <br> Please can somebody respond to my email as initially requested. <br> <br> Thanks<br> Nicole Jacobs<br> [Email Removed]

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Replies (1)
Cell C
Cell C's reply19 Feb 2016, 09:02
Official
Hello NikkiEJ,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,