POOR SERVICE FROM CELL C

I received a statement on early this April 2019 with my areas amount of R 2,998.48. I have phoning cell c this entire month to make payment arrangements but have been told that my account is in the legal department therefore there are unable to transfer my call to them as there are on strike or offline.I was informed that a message will be given to them to call me back but no one has phoned me since. I have been phoning the legal department on ********** option 4 but no one seems to be available there and there dont have am email address ( very strange) I them phoned yesterday to ask why no one has phoned since i have left numerous messages.I spoke to Nonhlanhla who gave me NEW areas amount of R3,966.86. I asked her why she has different amount when my statement says R 2,998.48, She said my last payment was Feb 2019.I asked for an EFT made of R 952 made on the 31st of Jan 2019 and R 1,400.00 paid on the 1st of March 2019.She couldn't tel me.I sent an email with proof of payments , i have received feedback. I was to continue using my number which now is permanently de-activated.I want to resolve this as soon as possible.I spoke to Sbahle this morning who is a team leader and assured me that this will be resolved but i wasnt satisfied with that. Lebo this morning also gave me R1 107.99 as my areas amount. This is poor service for a customer who is not running away for her debt but wants to resolve this. The next thing i will see my name on ITC as if i refused to pay. I have had 3 contracts with cell c which is gladly settled without any problems. Why this , why now??Surely there is someone at CELLC that can help me .