RS
Ronel S
1 reviews | Active since Apr 2015
15 Apr 2019, 20:18
Poor service from Cell C
Is it really worth choosing a star? I would rather choose a black dot, but there are none. This is now my second week on an upgraded data account. And I am still waiting for my SIM card. Has anyone ever experienced such poor service from Cell C? No one is getting back to me. If I phone, I stay one the line for more than 20 minutes at a time. The person who sold me this, has also been been ignoring me since she (ill-)advised me to not get a sim card, only to realize that I do need one. When I started to ask for a sim card, no one can help me. Why do we have to deal with companies not interested in their clients?
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
16 Apr 2019, 08:31Good morning Ronel
We are unable to trace your account under the number ***. Kindly private message us your ID number or the number in question in order for us to assist.
Regards
DA
We are unable to trace your account under the number ***. Kindly private message us your ID number or the number in question in order for us to assist.
Regards
DA
Best regards,
Cell C's reply16 Apr 2019, 08:31
Official
Good morning Ronel
We are unable to trace your account under the number ***. Kindly private message us your ID number or the number in question in order for us to assist.
Regards
DA
We are unable to trace your account under the number ***. Kindly private message us your ID number or the number in question in order for us to assist.
Regards
DA
Best regards,
RS
Ronel S's updateReviewer Update
16 Apr 2019, 14:38Good day
The contract in question is a data contract number ***. Manape sold me this product and since then no word, irrespective of how many times I try to contact you. The number *** is my cell phone number. I doubt if anyone will still react to my queries.
RS
Ronel S's update16 Apr 2019, 14:38
Reviewer Update
Good day
The contract in question is a data contract number ***. Manape sold me this product and since then no word, irrespective of how many times I try to contact you. The number *** is my cell phone number. I doubt if anyone will still react to my queries.
Cell C's replyOfficial
17 Apr 2019, 11:12Thank you. Our team will be in touch.
Regards
DA
Regards
DA
Best regards,
Cell C's reply17 Apr 2019, 11:12
Official
Thank you. Our team will be in touch.
Regards
DA
Regards
DA
Best regards,
RS
Ronel S's updateReviewer Update
19 Apr 2019, 18:45And they phoned me: I have to get my own new SIM card and they will do a "free SIM swop" from their side. Applause! After longer than two weeks, this is the best they can do? After they have promised me on two occasions to have one delivered to my door? Which they were supposed to do from the word start. For nearly three weeks, I've been paying for a service that I do not have. What are you going to do about this?
RS
Ronel S's update19 Apr 2019, 18:45
Reviewer Update
And they phoned me: I have to get my own new SIM card and they will do a "free SIM swop" from their side. Applause! After longer than two weeks, this is the best they can do? After they have promised me on two occasions to have one delivered to my door? Which they were supposed to do from the word start. For nearly three weeks, I've been paying for a service that I do not have. What are you going to do about this?
RS
Ronel S's updateReviewer Update
25 Apr 2019, 11:02And I am still waiting. Their service sucks.
RS
Ronel S's update25 Apr 2019, 11:02
Reviewer Update
And I am still waiting. Their service sucks.