Poor service from Cell C

Good morning, Thank you for the reply, but I have not found a solution for the problem yet. I have received emails, but it is a case of passing the buck again. I will post the emails below: Subject Website Enquiry : Write to us Response By E-mail (Matlakala) (30/11/2017 13:29:15) Dear FN ********** 654565 LN ********** 654565 Thank you for contacting Cell C We have received your query regarding he Contract Phone Kindly be advised that follow needs to be done with the Store (or Store Manager, as it was a promotion they were running from that store. Regards, Matlakala Motshidi Cell C Written Correspondence Department Customer By Service Email (FN ********** 654565 LN ********** 654565) (29/11/2017 15:04:44) Good afternoon, Did you read the enquiry? I am not asking for Black Friday specials, I am complaining about our local shop and Cell C call centre staff who don’t keep their promises. Please transfer this message to the correct department. Regards, Jacques Vosloo This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf From: Cell C ********** Sent: 29 November 2017 11:21 AM To: ********** Subject: Website Enquiry : Write to us [Incident: 171 ********** 56] Response By E-mail (Kia) (29/11/2017 11:21:09) Dear Jacques Vosloo Thank you for contacting Cell C. We have received your email enquiring about Black Friday specials. For immediate assistance, please contact our Sales Department by dialling 084145 and selecting option 1. The number is free if dialled form a Cell C number. Alternatively, you approach your nearest Cell C outlet for assistance. Regards Kia Bande Cell C Written Correspondence Department Customer By Service Email () (28/11/2017 18:34:46) A new request has been submitted with the following details: Cellphone: ********** 692 Network: CellC Name: Jacques Surname: Vosloo Email: ********** Issue: I have an issue Reason for Contract: Customer Service Message: My wife went to the local Cell C shop on 23 November to make sure about availability of stock for Black Friday specials. The local shop said they have the iPhon Regards, Cell C This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf

I just went on Facebook and a friend tagged me in a discussion among other people complaining about the poor service in Tzaneen. Some are canceling their contracts and other drive to Polokwane for better service. I also contacted the previous owner, who told me that the Tzaneen store is now a company owned store and not a franchise as Dikeledi from Customer Care said. Dikeledi and others at Customer Care keep on telling me that this shop is a franchise and they cannot tell the store what to do. In light of this new information I can tell that someone is lying.

Thank you to Shahied and Theodorah for delivering the promised goods and making up for other people’s mistakes. We are enjoying the new iPhone! We salute you!