Poor service from c-insurance underwritten by Hollard

I put a claim for a lost phone through c insurance. I urgently sent through all required papers and their hefty excess fee. 1-i had no choice on the replacement phone but to be given the cellphone they deem fit.i insured my phone my phone for the it's value and been paying premiums according to the price, now the tell me I get the phone according to the type and brand I insured. Secondly the device was supposed to be delivered within 5to 7 days. When I phoned on day 6 they told me they have no control over device delivery. Through out the claim process I received a lot of contradicting statements from their consultants and an attitude that says THEY DON'T CARE. Even their promise that the courier will call me was just another lie just to get me to keep quite.