Poor service from branch and call centre

Item: Cell C
Rating: 1

I am seriously frustrated with your contact centre and branch, I was due for an upgrade on the 2nd of December. Now I am trying to upgrade and they telling me my account is with legal as to why no one can explain, your contact centre took me from pillar to post. The billing department says I am up to date and I could not even get through to your legal department. This is such poor service I am closing my account with cell c

Helpful (0)

Replies (2)

Cell C's replyOfficial

13 Dec 2017, 14:53

Good afternoon Michael

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C's reply13 Dec 2017, 14:53

Official

Good afternoon Michael

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

's updateReviewer Update

14 Dec 2017, 11:28

I was promised a call and still now i am still waiting on it. i called your contact centre in the morning and one of your agents just told me that she will email the person dealing with my query to call me and i have been waiting since 8 what could be so hard to find out and remove the status on my account. Clearly there is a breakdown communication on your systems as your billing department says my account is up to date and i have never faulted on any payments but you upgrade department says my account is with legal

's update14 Dec 2017, 11:28

Reviewer Update