Poor service from agents

<p>On friday the 28-10-2016 I received a call from an agent to upgrade my contract . I was informed of all my options and then proceeded to agree to upgrade . I was also told that the new phone I'll br receiving takes a nano card , and seing I have a micro card a nano card will be despatched with the new phone . I was also told that my phone will be delivered to my work address , as I would not be home . On the day I was promised that my phone will be delivered I was waiting for the couriers to call me to see where to deliver the phone . I never received a call from nobody and low and behold when I got home my phone was waiting for me at home. ( I was told that when they deliver the phone I will have to have a copy of my ID and proof of residence at hand because I will be receiving a new sim card and the proof of residence is for the RICA process.) When I opened the package I was surprised to find only a phone . As it was after 17hoo I phoned the call centre the next day , only to be told that if I want to get the sim swap quiker I have to buy my own card. I refused to buy the card and I received a Cell C card two days later. Again I had to phone to activate the sim swap , yet I was told by the original agent that once I receive my new sim card it will be ready to go. I have now phone the call center numors times and have queried this . I have received ref numbers and to date nobody has bothered to get back to me . Every time I phone in I get told that it will take up to 48 hours for somebody to look at it .</p> <p>I eventually spoke to a call center supervisor (Meerna) on 18-11-2016 and she promised me that she will listen to the tapes and phone me back by 29-11-2016. To date nobody has phoned me back and my problem has still not been resolved or looked at .I had confirmation of that from one agent today.</p> <p>My question is now HOW LONG IS IT GOING TO TAKE FOR MY PROBLEM TO BE RESOLVED ?</p>