Poor Service for International Clients

Pathetic service at Cavendish Square. Took time out of my day to apply for an phone contract and just had my time wasted.

Backstory - I am a foreign nation with a valid visa for SA (3+ years left on it). I currently work as a software engineer for a top company, listed on the London Stock Exchange. The company has local registration so I receive my salary into my SA bank account, pay tax through SARS, etc just like a normal local worker. Our operational units however, are all based in London.

Issue - I walked into the branch, gave all my documents and they sent the documents for processing. First, I was told they cannot accept me on contract because the company I work for is "not internationally recognised." I explained that this is a LSE-listed company, known worldwide and that I also have tax returns to prove all this then they went back and came back saying they need a phone number to proceed. I gave them the number for our HR office in the UK and they came back to me saying it "wasn't going through." I told them I'll wait until it does. Again they went to the back and came back saying "we need a local number because our policy says so." I explained that there is no local number for HR but I do have a line manager in SA and they said no, it has to be an HR person. I tried and tried explaining that we are an international company with people in 20+ locations but central operations in London but still walked out with no assistance.

Store manager was rude, refused to identify himself and I ended up going to the iStore after wasting an hour on people who clearly had decided not to serve me from the start.

I asked to open a case or have an issue logged and the manager rudely said "you can go on social media."