LD
Lourens D

1 reviews | Active since Feb 2015

03 Apr 2016, 07:12

POOR SERVICE - FALSE ADVERTISING

Good Day fellow CONSUMERS and future Cell C customers. I encourage everyone that might read this complaint not to join or switch or to become customers of Cell C. They promise and advertise that if you \SWITCH\" to Cell C from any other Telecommunications provider, that the following will happen: <br> (1) They will port your existing number in 24 hours. <br> (2) They will provide you with a Gift Card to settle your existing bill with your Cell provider in 24 hours. <br> I visited Cell C - The Grove Mall on 24 March 2016. All their promises and advertising just sound so unreal. It Took Cell C exactly 8 days (192 hours) to port my 2 contract numbers. The one gift card was loaded and activated in the promised time frame after one of my numbers were eventually ported. After numerous phone calls to the branch, Cell C call center and even sending the CEO of Cell C mails, my other gift card still is not active?<br> <br> The Conclusion to my fellow consumers / future Cell C customers: DO NOT MOVE TO CELL C!!!!<br> RATHER PAY MORE AT YOUR CURRENT TELECOMMUNICATIONS PROVIDER AND BE REST ASSURED THAT YOU WILL RECEIVE EXCELLENT SERVICE!!!<br> <br> YOU JUST CAN NOT BUY A HORSE FOR A DONKEYS MONEY!!!!"

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Replies (1)
Cell C
Cell C's reply04 Apr 2016, 09:48
Official
Hello strucmac,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | DA