Poor Service, failure to allocate Payment

To Whom It May Concern Cell C Head Office – TPHD Call Centre

Subject: Urgent Complaint – Settlement Not Allocated (***)

Dear Cell C Customer Service,

I am writing to formally lodge a complaint regarding the extremely poor service I have received from your TPHD Head Office Call Centre, in particular concerning my account settlement (***), which remains unresolved since 27 May 2025.

Despite being a loyal Cell C customer for years, I am now seriously reconsidering my association with your company due to the unacceptable delay in allocating my payment. This inefficiency has already hindered my ability to apply for a new contract, and I am now concerned about the potential impact on my credit profile due to no fault of my own but yours should i wait any further.

To make matters worse, when I contacted your team for assistance, I was met with dismissiveness and an unprofessional attitude from one of your representatives, Mxolisi. Rather than helping to resolve the matter, he appeared more interested in asserting himself than offering any meaningful support.

This experience has left me deeply disappointed. I request that the payment be located and allocated without any further delay, and that I be provided with written confirmation once the matter has been resolved.

Please treat this as urgent, as I am no longer willing to tolerate the stress caused by this ongoing issue. Should this matter not be resolved promptly, I will have no choice but to escalate it further.

Regards U don't even deserve 1 star