AC
Amanda C
1 reviews | Active since Oct 2013
12 Nov 2021, 15:30
Poor service
I tried for nearly 2 months to be able to do a sim swop on my contract line after my daugter lost the sim card. After several failed attemps i was informed that it cannot be done telephonically, i need to go into the nearest branch. I explained that the nearest branch is almost 200km away. They still told me that i need to go into a branch and cant assist telephonically. I am not going to drive 400km up and down to do a sim swop. Very poor customer services. So now i am paying for something i cant even use
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
12 Nov 2021, 15:45Good day Amanda
Thank you for getting in touch with us.
Please advise on the number in question that you need a sim swap for.
We will look into it.
^YM
Thank you for getting in touch with us.
Please advise on the number in question that you need a sim swap for.
We will look into it.
^YM
Cell C's reply12 Nov 2021, 15:45
Official
Good day Amanda
Thank you for getting in touch with us.
Please advise on the number in question that you need a sim swap for.
We will look into it.
^YM
Thank you for getting in touch with us.
Please advise on the number in question that you need a sim swap for.
We will look into it.
^YM
AC
Amanda C's updateReviewer Update
12 Nov 2021, 15:52***
AC
Amanda C's update12 Nov 2021, 15:52
Reviewer Update
***
Cell C's replyOfficial
12 Nov 2021, 15:55Please purchase a new unregistered sim.
Provide us with the sim serial number and a number we can use to reach you.
We will be in contact to assist.
^YM
Provide us with the sim serial number and a number we can use to reach you.
We will be in contact to assist.
^YM
Cell C's reply12 Nov 2021, 15:55
Official
Please purchase a new unregistered sim.
Provide us with the sim serial number and a number we can use to reach you.
We will be in contact to assist.
^YM
Provide us with the sim serial number and a number we can use to reach you.
We will be in contact to assist.
^YM
AC
Amanda C's updateReviewer Update
12 Nov 2021, 15:57I have done so.
new unregistered rica number is ***.
you can contact me on ***
new unregistered rica number is ***.
you can contact me on ***
AC
Amanda C's update12 Nov 2021, 15:57
Reviewer Update
I have done so.
new unregistered rica number is ***.
you can contact me on ***
new unregistered rica number is ***.
you can contact me on ***
AC
Amanda C's updateReviewer Update
11 Dec 2021, 10:32I was charged for the sim swop and 1 month later. It is still not resolved. I am going to cancel my debit order as I am paying for a service and not receiving one. Cellc is terrible!
AC
Amanda C's update11 Dec 2021, 10:32
Reviewer Update
I was charged for the sim swop and 1 month later. It is still not resolved. I am going to cancel my debit order as I am paying for a service and not receiving one. Cellc is terrible!
AC
Amanda C's updateReviewer Update
22 Dec 2021, 09:11Still no feedback or assistance from cellc!!!!! Why can't they assist me with a sim swop???? I was charged for the sim swop and pay monthly but I do not have the benefit?
Urgent assistance please or I will cancel my debit order as I am not getting assistance
Urgent assistance please or I will cancel my debit order as I am not getting assistance
AC
Amanda C's update22 Dec 2021, 09:11
Reviewer Update
Still no feedback or assistance from cellc!!!!! Why can't they assist me with a sim swop???? I was charged for the sim swop and pay monthly but I do not have the benefit?
Urgent assistance please or I will cancel my debit order as I am not getting assistance
Urgent assistance please or I will cancel my debit order as I am not getting assistance