Poor Service
Took the 2x Huawei Nova 9 SE deal at Cell C and one of the device is faulty as I can't unlock the device after restarting. The lock screen doesn't have a keypad, or should I say the keypad doesn't pop up after restarting. Instead of exchanging the device it was given back to me so that they can communicate with other Huawei Representatives as the instore Rep failed to fix the problem. This is clearly a software flaw and I reject any factory faults handed down to me. Can I please be issued with a new device.
Helpful (0)
Replies (15)0
Replies (15)'s updateReviewer Update
11 Feb 2023, 18:32Good day, I returned the device to the store on on the 8th of February and got it back today on the 11th of February and they assured me that the issue had been resolved, I just finished setting up the device but the issue is still there. I still can't unlock the phone after it has been restarted.
's update11 Feb 2023, 18:32
Reviewer Update
Good day, I returned the device to the store on on the 8th of February and got it back today on the 11th of February and they assured me that the issue had been resolved, I just finished setting up the device but the issue is still there. I still can't unlock the phone after it has been restarted.
Cell C's replyOfficial
12 Feb 2023, 12:23Dear Kagiso,
Is it requesting for pin? Is the Cell C number inserted in the device?
Regards,
^TM
Is it requesting for pin? Is the Cell C number inserted in the device?
Regards,
^TM
Cell C's reply12 Feb 2023, 12:23
Official
Dear Kagiso,
Is it requesting for pin? Is the Cell C number inserted in the device?
Regards,
^TM
Is it requesting for pin? Is the Cell C number inserted in the device?
Regards,
^TM
's updateReviewer Update
12 Feb 2023, 13:25It's not requesting anything. When it gets to the screen where I should punch in my password the keyboard doesn't pop up hence there is no way I can punch in the password/pin to unlock the device. The phone works fine prior to setting up the password and fingerprint lock.
Post setting up these security measures I can unlock the phone just fine.
The problem arises after the phone has restarted (switch off and on). It give me the screen to type in the password but there is no keyboard to do so. Even the employees at Cell C in Kimberley tried to unlock it but failed hence they resorted to resetting the device and lying to me that it had been fixed.
I finished setting up the device and again set up the password and fingerprint and restarted the phone only to be faced with the same problem.
Post setting up these security measures I can unlock the phone just fine.
The problem arises after the phone has restarted (switch off and on). It give me the screen to type in the password but there is no keyboard to do so. Even the employees at Cell C in Kimberley tried to unlock it but failed hence they resorted to resetting the device and lying to me that it had been fixed.
I finished setting up the device and again set up the password and fingerprint and restarted the phone only to be faced with the same problem.
's update12 Feb 2023, 13:25
Reviewer Update
It's not requesting anything. When it gets to the screen where I should punch in my password the keyboard doesn't pop up hence there is no way I can punch in the password/pin to unlock the device. The phone works fine prior to setting up the password and fingerprint lock.
Post setting up these security measures I can unlock the phone just fine.
The problem arises after the phone has restarted (switch off and on). It give me the screen to type in the password but there is no keyboard to do so. Even the employees at Cell C in Kimberley tried to unlock it but failed hence they resorted to resetting the device and lying to me that it had been fixed.
I finished setting up the device and again set up the password and fingerprint and restarted the phone only to be faced with the same problem.
Post setting up these security measures I can unlock the phone just fine.
The problem arises after the phone has restarted (switch off and on). It give me the screen to type in the password but there is no keyboard to do so. Even the employees at Cell C in Kimberley tried to unlock it but failed hence they resorted to resetting the device and lying to me that it had been fixed.
I finished setting up the device and again set up the password and fingerprint and restarted the phone only to be faced with the same problem.
Cell C's replyOfficial
12 Feb 2023, 13:29Please return the device back at the store so that it can be booked in and assessed by our Repairs Technician.
Regards,
^TM
Regards,
^TM
Cell C's reply12 Feb 2023, 13:29
Official
Please return the device back at the store so that it can be booked in and assessed by our Repairs Technician.
Regards,
^TM
Regards,
^TM
's updateReviewer Update
12 Feb 2023, 13:41Thank you I will do that because when I took it in they told me that it was going to be booked in only to realise that they ****, it was probably reset instore something I told them I had tried.
's update12 Feb 2023, 13:41
Reviewer Update
Thank you I will do that because when I took it in they told me that it was going to be booked in only to realise that they ****, it was probably reset instore something I told them I had tried.
Cell C's replyOfficial
12 Feb 2023, 13:55Noted. Please make sure that you leave the store with the Job Card number for the booked in device so that we can also follow-up on the booking.
Regards,
^TM
Regards,
^TM
Cell C's reply12 Feb 2023, 13:55
Official
Noted. Please make sure that you leave the store with the Job Card number for the booked in device so that we can also follow-up on the booking.
Regards,
^TM
Regards,
^TM
's updateReviewer Update
13 Feb 2023, 17:24I took in the phone today but the consultant couldn't book it in as this phone was part of the double deal but it's the prepaid device of the combo. The consultant didn't know how to book it. I left the device at the store because the consultant was going to find out from the repair guy how he should book the phone. Due to this I don't have a job card number
's update13 Feb 2023, 17:24
Reviewer Update
I took in the phone today but the consultant couldn't book it in as this phone was part of the double deal but it's the prepaid device of the combo. The consultant didn't know how to book it. I left the device at the store because the consultant was going to find out from the repair guy how he should book the phone. Due to this I don't have a job card number
's updateReviewer Update
13 Feb 2023, 17:25I'm appalled by this service
's update13 Feb 2023, 17:25
Reviewer Update
I'm appalled by this service
's updateReviewer Update
13 Feb 2023, 19:10Lol
's update13 Feb 2023, 19:10
Reviewer Update
Lol
Cell C's replyOfficial
14 Feb 2023, 08:06Good day,
We have escalated the matter to Cell C Kimberly and await feedback from them.
Regards,
^TN
We have escalated the matter to Cell C Kimberly and await feedback from them.
Regards,
^TN
Cell C's reply14 Feb 2023, 08:06
Official
Good day,
We have escalated the matter to Cell C Kimberly and await feedback from them.
Regards,
^TN
We have escalated the matter to Cell C Kimberly and await feedback from them.
Regards,
^TN
's updateReviewer Update
15 Feb 2023, 20:16Good day
The "device has been booked in for assessment" reference number: NCKIM457726.
The consultant at the store called today to tell me that the phone has been picked up at the store.
The "device has been booked in for assessment" reference number: NCKIM457726.
The consultant at the store called today to tell me that the phone has been picked up at the store.
's update15 Feb 2023, 20:16
Reviewer Update
Good day
The "device has been booked in for assessment" reference number: NCKIM457726.
The consultant at the store called today to tell me that the phone has been picked up at the store.
The "device has been booked in for assessment" reference number: NCKIM457726.
The consultant at the store called today to tell me that the phone has been picked up at the store.
Cell C's replyOfficial
15 Feb 2023, 20:53Thank you for the update.
^MN
^MN
Cell C's reply15 Feb 2023, 20:53
Official
Thank you for the update.
^MN
^MN
's updateReviewer Update
08 Mar 2023, 09:53Got the phone back but the issue wasn't fixed. I took it back last week but it's still by the store hasn't been picked up by the repair guys. I'm going to call now to see if ita
's update08 Mar 2023, 09:53
Reviewer Update
Got the phone back but the issue wasn't fixed. I took it back last week but it's still by the store hasn't been picked up by the repair guys. I'm going to call now to see if ita
's updateReviewer Update
08 Mar 2023, 09:55*to see if its still at the store, if it's still there I'll go fetch it and use it because I need it for my studies. I'll use your broken product but it sure as h*** the last time I take a device at Cell C.
's update08 Mar 2023, 09:55
Reviewer Update
*to see if its still at the store, if it's still there I'll go fetch it and use it because I need it for my studies. I'll use your broken product but it sure as h*** the last time I take a device at Cell C.
's updateReviewer Update
08 Mar 2023, 11:46The phone was collected. Hopefully this time it will be sorted out.
's update08 Mar 2023, 11:46
Reviewer Update
The phone was collected. Hopefully this time it will be sorted out.