NZ
Ntokozo Z
1 reviews | Active since Jan 2020
08 Jan 2020, 15:59
Poor service
I settled an account that I had with them in September 2019 and to this day the account is still showing on my report with a balance owed to them. I’ve contacted them regarding this matter from October and all they are saying is they’ll call me back. This is poor service and is totally unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
08 Jan 2020, 17:01Good Day Ntokozo
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We are following up on the matter and will get back to you.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We are following up on the matter and will get back to you.
^NS
Cell C's reply08 Jan 2020, 17:01
Official
Good Day Ntokozo
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We are following up on the matter and will get back to you.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We are following up on the matter and will get back to you.
^NS
NZ
Ntokozo Z's updateReviewer Update
03 Feb 2020, 07:13it's been 17 working days and no one from Cell C has contacted me regarding my query, saying I've recieved poor service from the company would be an understatement. an account that was settled four(4) months ago is still showing a balance owed.
NZ
Ntokozo Z's update03 Feb 2020, 07:13
Reviewer Update
it's been 17 working days and no one from Cell C has contacted me regarding my query, saying I've recieved poor service from the company would be an understatement. an account that was settled four(4) months ago is still showing a balance owed.