LF
Lindokuhle F
1 reviews | Active since Jan 2025
20 Jan 2025, 12:46
Poor service especially the branch i visited.
Cell c!!! This is too much, this is such a big company but level of service is 0%honestly. There are taking me left right and center for something that they can resolve, but too lazy to to do so, which makes it time consuming for and very costly and now i don't know what to do really. This is so disappointing for such service of one quere which they confirmed that they can solve.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
20 Jan 2025, 12:58Dear Lindokuhle Fakude,
We sincerely apologize for the unpleasant experience and frustration caused during your recent interaction with us. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused.
To assist you further, could you please provide a brief description of your query and the name of the store where you encountered this issue? This will help us investigate and address your concerns effectively.
Thank you for bringing this to our attention. We are committed to resolving this matter promptly.
Kind regards,
Cell C | GM
We sincerely apologize for the unpleasant experience and frustration caused during your recent interaction with us. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused.
To assist you further, could you please provide a brief description of your query and the name of the store where you encountered this issue? This will help us investigate and address your concerns effectively.
Thank you for bringing this to our attention. We are committed to resolving this matter promptly.
Kind regards,
Cell C | GM
Cell C's reply20 Jan 2025, 12:58
Official
Dear Lindokuhle Fakude,
We sincerely apologize for the unpleasant experience and frustration caused during your recent interaction with us. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused.
To assist you further, could you please provide a brief description of your query and the name of the store where you encountered this issue? This will help us investigate and address your concerns effectively.
Thank you for bringing this to our attention. We are committed to resolving this matter promptly.
Kind regards,
Cell C | GM
We sincerely apologize for the unpleasant experience and frustration caused during your recent interaction with us. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused.
To assist you further, could you please provide a brief description of your query and the name of the store where you encountered this issue? This will help us investigate and address your concerns effectively.
Thank you for bringing this to our attention. We are committed to resolving this matter promptly.
Kind regards,
Cell C | GM
LF
Lindokuhle F's updateReviewer Update
20 Jan 2025, 13:11A specialist from cell c online complain, has advised me to go to one of cell c branches for a new Sim card, so that she can be able to aissst me with getting my number back, then when i went to the branch that is at Phoenix Plaza for asissitenss, firstly the way the lady that was aissting me there was not friendly at not to even **** her smile for the sake of service, well she just took my address and and my ID documentation just for the sake of getting me out her face and she said the Sim is registered and my name and she asked me to pay R25. 00 for a Sim card, whom she didn't give any explanation for why it is this much, because last time i checked cell c Sim is 99 cents, okay well i went of. Then when the specialist called me to confirmed if is everything done so that she can proceed with my quere, only to find out that this Sim they gave me is not registered under my. Then i had to go back to the branch and confirm, well they gave me the Same attitude and they said the Sim is registered in my name. Well now I'm confused and frustrated that what is happening with cell c and theirs works. To be honest I'm really angry because this my time. My cost to run up and down for no help really.
LF
Lindokuhle F's update20 Jan 2025, 13:11
Reviewer Update
A specialist from cell c online complain, has advised me to go to one of cell c branches for a new Sim card, so that she can be able to aissst me with getting my number back, then when i went to the branch that is at Phoenix Plaza for asissitenss, firstly the way the lady that was aissting me there was not friendly at not to even **** her smile for the sake of service, well she just took my address and and my ID documentation just for the sake of getting me out her face and she said the Sim is registered and my name and she asked me to pay R25. 00 for a Sim card, whom she didn't give any explanation for why it is this much, because last time i checked cell c Sim is 99 cents, okay well i went of. Then when the specialist called me to confirmed if is everything done so that she can proceed with my quere, only to find out that this Sim they gave me is not registered under my. Then i had to go back to the branch and confirm, well they gave me the Same attitude and they said the Sim is registered in my name. Well now I'm confused and frustrated that what is happening with cell c and theirs works. To be honest I'm really angry because this my time. My cost to run up and down for no help really.