1 reviews | Active since Jul 2016
Poor service, escalated complaint receiving no attention and Breach of the credit act.
<p>After reapeated isues with Cell C. </p> <p>Suspending my line for a due balance of R78, I contacted them with regards to the problem and the consultant simply cut me off when she couldn't talk her way out f the matter.</p> <p> </p> <p>I imediatley contacted them again, the next consultant promised to get a supervisor to contact me with regards to the problem. It never happened.</p> <p> </p> <p>Yesterday they called me to ask about my payment for April, my response was that according to the credit act they can not presure me for payment before the 7th due to me being a business owner and payments never come through before monthend.</p> <p>Once again I was told that they will get a supervisor to contact me, still waiting...</p> <p>But in the meantime they sent me a notice of suspension of services. Once again indicating that they will simply keep bullying their customers with total disregard of laws.</p> <p> </p> <p>Not to mention the fact that they never seem to have any form of management on their floor.</p> <p>No wonder the consultants do as they pkease even being arrogant most of the time.</p> <p> </p> <p>Lets see if management can get back to me after such a severe complaint.</p>
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the call centre management and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the call centre management and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Skhumbuzo confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Skhumbuzo confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
