Poor service, empty promises

Hi I'm a very unhappy customer as in October 2017 when I 1st heard about the Special bundles promotion I activated the bundles 4, (R129) I was happy.. the following month I again activated with (R129) however I didn't pay much attention on the munites I recieved that they not the same as the ones I received in October fine, this morning I again activated the (R129) bundle 4 thereafter I check my balance I see the minutes are less than the 1st time now they 120 no longer 900 fortunately I still got the pamphelet that I got at till from checkers hyper in constatia kloof showing the mintestinal to be 900, I theneed contacted cell c customer care I spoke to a consultant named Samukelo who advised me that the minutes were reduced on 13th November I asked him why we were never notified as customers he advised sms was sent I check on my smses received on that date , I never received it he told there's nothing he can do , I then requested to speak to a senior he advised me that the senior will tell me the same thing he's telling me, I then insisted till he got me the Supervisor by the name of Pratricia I again explained the scenario to her then she advised that smses were sent to customers I told her that I never recieved it she asked to keep me on hold so she can check and find out from her side... she then came back and told me that no sms was sent it was updated on the website on the 13th November I told her that as a cell c network user I don't go to any website she told me I should have checked, as I'm using cell phone thou it's a smartphone but I never go to any websites then she told me unfortunately there's nothing she can do I them asked to speak to her manager she advised that managers are not on the floor it's only her then after I couldn't hear her clearly then she hanged up. I again called the call Centre Spoke to Phindi I asked to speak to Patricia the supervisor I was asked from which branch as she is based in KZN ( how will I know the branch cause I dialled the same number) she then offered to assist in again explained the scenario to her she again told me the same thing I asked for a manager she said they not based in the office , I asked for the number where they are based she told me I should go on the Web. I really feel that Phindi was nother listening to me as a client as she kept on interrupting me, talking while I'm busy speaking. Thenjoy she told me that clearly this conversation will never end as its going no where. I then told her that I will go to hellopeter she told me I am more than welcome to do so. This service is so bad.