EW
Elmarie W
1 reviews | Active since Nov 2018
09 Dec 2021, 18:49
Poor Service
I am trying to cancell one of my contracts since July 2021. i emailed already 6 Agents to cancel this contract and also wrongfully billed for a debit order that was not suppose to go through still no luck. I am getting promises that the agents will get back to me but nobody even bother to get back to me with an ecplanation why my contract is not cancelled after 4 months.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
09 Dec 2021, 21:12 Good day Elmarie
Thank you for contacting us. We acknowledge your feedback and apologise for the negative experience.
We will endeavour to direct it appropriately.
Please expect our call.
^YM
Thank you for contacting us. We acknowledge your feedback and apologise for the negative experience.
We will endeavour to direct it appropriately.
Please expect our call.
^YM
Cell C's reply09 Dec 2021, 21:12
Official
Good day Elmarie
Thank you for contacting us. We acknowledge your feedback and apologise for the negative experience.
We will endeavour to direct it appropriately.
Please expect our call.
^YM
Thank you for contacting us. We acknowledge your feedback and apologise for the negative experience.
We will endeavour to direct it appropriately.
Please expect our call.
^YM
EW
Elmarie W's updateReviewer Update
22 Dec 2021, 08:28No service from Cell C. Three weeks later. Cell C gave me a call on 21 December2021, Unfortunately i cloud not answer at that moment was going through a roadblock.I will cancel all my contracts with Cell C asap.My account still not corrected.The debit order fee still on my account.Very bad service. You are loosing your customer.
EW
Elmarie W's update22 Dec 2021, 08:28
Reviewer Update
No service from Cell C. Three weeks later. Cell C gave me a call on 21 December2021, Unfortunately i cloud not answer at that moment was going through a roadblock.I will cancel all my contracts with Cell C asap.My account still not corrected.The debit order fee still on my account.Very bad service. You are loosing your customer.