Poor service delivery when requesting letter to confirm account closed

Cell C is such a large company but what is amazing is that their customer dept and retentions/cancellation dept are more confused than I am.

Once your contract ends you get a letter to confirm you closed your account if you choose to not upgrade right?

Does this take weeks to draft a letter what research would it take and what s**** is needed to complete such a mega task God only knows.

Such a simple request and each department throws me back and forth saying we don't do it go to retentions then when I go to customer care they throw me back.

Even a supervisor by the name of Ellon transfered and cc me on an email to Seabi Morare who also ignores his emails for days.

Really amazing and how you get treated when you decide to leave due to poor service delivery.