KP
Katherine P
1 reviews | Active since Feb 2020
25 Feb 2020, 14:39
Poor Service Delivery from Cell C Fibre, No Refunds #Disappointed
After sending numerous e-mails since 2018, I have never received the credit of over money that is due to me, let alone the service that I paid for. No help has been forthcoming from Cell C after not receiving the correct line speed for months to start with, and then no service on the line, despite regular calls and e-mails to log the complaints. We cancelled our line and we're still being contacted about the line.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
25 Feb 2020, 17:47Good day Katherine
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
Cell C's reply25 Feb 2020, 17:47
Official
Good day Katherine
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
KP
Katherine P's updateReviewer Update
27 Feb 2020, 16:37Good day,
I have received a message that Cell C does not do refunds. I have tried to phone the service centre which does not give an option to communicate with the billing or accounts department.
Kindly note that not refunding due to poor service is in contravention of the Consumer Protection Act.
I sincerely hope this refund issue will be resolved speedily. I have numerous paper/ e-mail trails to prove that I have tried to resolve the issue.
I have received a message that Cell C does not do refunds. I have tried to phone the service centre which does not give an option to communicate with the billing or accounts department.
Kindly note that not refunding due to poor service is in contravention of the Consumer Protection Act.
I sincerely hope this refund issue will be resolved speedily. I have numerous paper/ e-mail trails to prove that I have tried to resolve the issue.
KP
Katherine P's update27 Feb 2020, 16:37
Reviewer Update
Good day,
I have received a message that Cell C does not do refunds. I have tried to phone the service centre which does not give an option to communicate with the billing or accounts department.
Kindly note that not refunding due to poor service is in contravention of the Consumer Protection Act.
I sincerely hope this refund issue will be resolved speedily. I have numerous paper/ e-mail trails to prove that I have tried to resolve the issue.
I have received a message that Cell C does not do refunds. I have tried to phone the service centre which does not give an option to communicate with the billing or accounts department.
Kindly note that not refunding due to poor service is in contravention of the Consumer Protection Act.
I sincerely hope this refund issue will be resolved speedily. I have numerous paper/ e-mail trails to prove that I have tried to resolve the issue.
KP
Katherine P's updateReviewer Update
05 Mar 2020, 11:59Cell C contacted me last Saturday 29 Feb 2020, re refund issue and I received an e-mail confirming the escalation of the refund. No further information and it's the 05 March 2020 today.
Bank account details, ID number and all possible info has been given to Cell C. What is taking so long?
Bank account details, ID number and all possible info has been given to Cell C. What is taking so long?
KP
Katherine P's update05 Mar 2020, 11:59
Reviewer Update
Cell C contacted me last Saturday 29 Feb 2020, re refund issue and I received an e-mail confirming the escalation of the refund. No further information and it's the 05 March 2020 today.
Bank account details, ID number and all possible info has been given to Cell C. What is taking so long?
Bank account details, ID number and all possible info has been given to Cell C. What is taking so long?