AM
Annil M
1 reviews | Active since Feb 2020
18 Jun 2025, 09:08
Poor Service Delivery - Cell C
At the end of February 2025, i cancelled my wife's cellphone contract with Cell C which can only be done via the cancellation department & through an agent. Despite my instruction, i just discovered someone upgraded her account. Upon further enquiry an agent promised that an investigation will take place & they would revert to me, to date i still await a resolution.
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Cell C's replyOfficial
18 Jun 2025, 09:28Dear Annil Moodley,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused.
We understand your concern regarding the cancellation and the subsequent upgrade on your wife's account. Please be assured that we have escalated this matter to our support team for urgent investigation. You will be contacted with feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this issue.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused.
We understand your concern regarding the cancellation and the subsequent upgrade on your wife's account. Please be assured that we have escalated this matter to our support team for urgent investigation. You will be contacted with feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this issue.
Kind regards,
Cell C | GM
Cell C's reply18 Jun 2025, 09:28
Official
Dear Annil Moodley,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused.
We understand your concern regarding the cancellation and the subsequent upgrade on your wife's account. Please be assured that we have escalated this matter to our support team for urgent investigation. You will be contacted with feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this issue.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused.
We understand your concern regarding the cancellation and the subsequent upgrade on your wife's account. Please be assured that we have escalated this matter to our support team for urgent investigation. You will be contacted with feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this issue.
Kind regards,
Cell C | GM