Poor Service Delivery

Tried to do a “Sim Swop” at my local CellC dealership. For the application to proceed, I had to perform a “ security check”, by answering questions. I answered all questions honestly, but the system rejected my application every time-when during one session I asked clarity on options provided, the shop assistant could not provide me with specific clarity. I have now been blocked by Cell C from doing the sim swop. This is not the first time that this has happened, as a result of this, I have reduced my contracts with Cell C. After being a loyal customer from with CellC’s entry into the marked, where in the beginning I could select/chose my own number, having at one stage, 9 active contracts, I have reduced it over time to the current 4-all due to the detoriating service that CellC has provided, my last contract will be up for renewal in Jan 2027, when I will then cancel all the remaining contracts-I have had enough from the poor service of CellC. I was once regarded as a potential red carpet client to being totally disillusionment with them-from customer care, call centre agents, contract pricing, network service etc.I at the end of my patients with this company.