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marquad L

1 reviews | Active since Jul 2017

24 Jul 2017, 17:08

Poor service delivery

<p>I contacted Cell C on the 6th of July ’17 regarding a deal match. Every time the lady inform me that they must have a meeting to decide on whether they are able to match a deal for me. Today is the 24th of July’17 and I am still waiting feedback after numerous emails to the person that are supposed to assist me. In the mean while they also neglected cancel my month to month, as I am now at the stage where I will have to make use of a different service provider, but is unable to as I am kept hostage with my contract as leverage. This to me is a very poor service as I am with them for a couple of years now.</p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply25 Jul 2017, 07:44
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply25 Jul 2017, 11:37
Official

Mpho confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN