POOR SERVICE DELIVERY

<p>I called Cell C C insurance department on the 3rd of May 2017 to process a claim for my ****** cellphone i completed all forms as requested by them and handed it in at N CIty Cell C store for them to fax it through since then i have called more then 50 times on ********** 007 to hear if my forms was received and to get my customer account number. I hold on for more then 30minutes on each occassion and then the call gets disconected. When calling Cell C customer service department i get told that they are unable to assist me and get referred back to the C insurance department. I really feel that this is unacceptable .</p>