Poor service delivery

My daughter was ****** yesterday afternoon, they took her cell phone. We called Cell C to block her phone they took us from pillar to post. The child was traumatized, she was given too many numbers to dial as no one could assist her. I had to buy airtime and that airtime finished on Cell C Customer Service. And when we told the Call Centre Agent that the phone might cut as the airtime was finished she told us to find someone who uses Cell C and she could not call us back as they are not allowed to Call people back.