Poor service

I had a 24 months contract with cell c and was paying R135 For data to my suprise on the 15/07/2021 my account was debited with R333. I called the call center to enquire and I was told that the contract ended on 5 June but did not receive any notification from cell c. Today I called again and spoke to the cancelation department and the agent said that they do send notifications to customers. Then asked her to send me the proof of notification and said she is unable to. Spoke to her manager Jabulisile Ugiwu and she said cell c does not send any notification it's my responsibility to remember when is my contract ending. I requested a cancelation and I was told that another R333 will be debited from me.

We are dealing with the pandemic and service providers are on a money making schemes.

This tells me that there is no after sales service at cell c once you have signed the contract you're on your own. Other service providers do send notification.

I canceled my other contract with cell c due to a service issue and now this one.

I personally will not do any business with cell c and will not advise anyone to use their services.