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Vusi M

1 reviews | Active since Dec 2016

26 Aug 2019, 08:42

Poor Service

To Cell C CEO

I am writing today to complain of the poor service my wife received from your company, Cell C is over charging my wife with no proper explanation, we have tried on numerous occasion to reason with Cell C now you are our last hope. The problem started when we decided to upgrade this year around June the monthly premium was supposed to be around R298.93. fine July you charged us R805.31 when we query the amount you said is for upgrade. August you charged us R556.20 we query again same lame story “upgrade fees” you are going to charge us this upgrade fees until when? When we ask your staff they keep on blaming each other. And we keep receiving reference number’s to say the matter is being investigated then at the end will receive another SMS from you to say the matter is resolve. How can the matter be resolved if you didn’t engage with us.

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Replies (3)
VM
Vusi M's update26 Aug 2019, 09:09
Reviewer Update
What about July R800.00
VM
Vusi M's update26 Aug 2019, 09:15
Reviewer Update
And you not telling me anything because i was charged R805.31 July and R556.20 for August if my contract states that i will be paying RR 298.93 monthly. maybe i should sent this to Mr Jose Dos Santos he will be able to give me answer instead of the bull **** you just said now.
VM
Vusi M's update27 Aug 2019, 11:13
Reviewer Update
Look like Cell C is taking me for ****, i will take this matter with ICASA because clearly no one cares to give me answers. ****en Cell ****