Poor service

Item: Cell C
Rating: 1
Author: Malefu M

Am really disappointed on how you handling my case.i was called by cellc representative by the name of thandekile she asked if i can furnish cellc with proof of paid-up letter from MBD and other supporting documents i did send and the cellc representative thandekile called me back confirming that they have received the documents and that she has send them to collection department so can recall the account from MBD,close the account and then update my ITC,she then ask if should give her 2 days she will get back to me with feedback of the update of my account but till this day she never came back to me.

Am really disappointed and heart broken because this is really affecting me badly as I am unable to do anything my life is on a stand still because of this account.cellc please do something about this it's been months now fighting a lossing battle just to clear my name.

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Replies (1)

Malefu M's updateReviewer Update

13 Jun 2024, 21:19

@cellc Just yesterday I received a call from one of your consultant confirming that the documents that i have send proofing that the account is settled,have been checked out by their collections department and that they are correct and acceptable.i was informed they will reconcile the account close it and issue me with a paid up letter .
To my surprise today I received an sms informing me that my account is sold to Nimble group.how do you sell an account that still has pending dispute is this how you unfairly milk your customers?.did you even border to communicate with MBD with regards to the account?or even look into my querie before you decided to sell my account.keep selling my account and taking me back and forth you will leave me with no choice but to sue you.

See the message below

Dear Customer,Cell C acc sold your account 9CC025827 to Nimble Credit Solutions. For more info click on https://nmble.co/Oa1Erkng /Call ***

Is this acceptable??????

Malefu M's update13 Jun 2024, 21:19

Reviewer Update