rM
ronel M
1 reviews | Active since Sept 2015
13 Sept 2018, 08:30
POOR SERVICE CELLC
POOR SERVICE CELLC I got a new contract with cellC but could but could access the new phone past the Google verification took it to cellC CLEARWATERS.....the agent assisting then tried to assist and failed she then wiped the phone still the same problem I was then referred to Samsung who advised me that the agent should never wipe a pone now it blocked. I this the way cellC welcome new clients to their network this is very POOR and unprofessional service but monthly debit orders are collected correctly.....
to the above I have received calls from THEODORAH MOLOTSI from cell c advising me to book the phone for repairs and then got a sms with quote I now need to pay them R1400 to correct their error...
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Replies (2)
Cell C's replyOfficial
13 Sept 2018, 09:13Good morning Ronel
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Sept 2018, 09:13
Official
Good morning Ronel
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
14 Sept 2018, 16:34Kindly refer to Theodorah's email, she has provided the outcome feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Sept 2018, 16:34
Official
Kindly refer to Theodorah's email, she has provided the outcome feedback.
Regards
Cell C | PN
Best regards,