POOR SERVICE CELLC

I got a new contract with cellC but could but could access the new phone past the Google verification took it to cellC CLEARWATERS.....the agent assisting then tried to assist and failed she then wiped the phone still the same problem I was then referred to Samsung who advised me that the agent should never wipe a pone now it blocked.I this the way cellC welcome new clients to their network this is very POOR and unprofessional service but monthly debit orders are collected correctly.....