Poor service - Cell C
Went to both your stores in Polokwane at Savanaha Mall and Mall of the North to do an upgrade on my current contract. Been a client with Cell C for numerous years and have been paying my account every month. Both your stores did not have any stock on the handset that I wanted and said that they do not know when they will get stock again. My current phone Samsung Galaxy S9 note has started giving me problems with the screen to such an extend that I can not use it. I have also phoned your HO and they indicated that there was an outstanding balance on a contract that was taken out for my daughter which I do not have a problem to settle. Up to now I have not received any feedback and I am seriously considering not extending the contract and going the pre-paid way. I feel frustrated and it seems that Cell C does not consider the period that I have been a client with them.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
01 Dec 2020, 15:59Good day Danie Pienaar Jnr
Thank you for contacting Cell C.
We'll have our upgrades department reach out to you to provide assistance regarding your upgrade.
Regards
^MP
Thank you for contacting Cell C.
We'll have our upgrades department reach out to you to provide assistance regarding your upgrade.
Regards
^MP
Cell C's reply01 Dec 2020, 15:59
Official
Good day Danie Pienaar Jnr
Thank you for contacting Cell C.
We'll have our upgrades department reach out to you to provide assistance regarding your upgrade.
Regards
^MP
Thank you for contacting Cell C.
We'll have our upgrades department reach out to you to provide assistance regarding your upgrade.
Regards
^MP
's updateReviewer Update
01 Dec 2020, 19:04Payment has been done and proof has been sent.
's update01 Dec 2020, 19:04
Reviewer Update
Payment has been done and proof has been sent.
's updateReviewer Update
02 Dec 2020, 07:58Proof of payment has been sent and all outstanding amounts has been settled. If an upgrade is not approved I will have no other option but to cancel the contract.
's update02 Dec 2020, 07:58
Reviewer Update
Proof of payment has been sent and all outstanding amounts has been settled. If an upgrade is not approved I will have no other option but to cancel the contract.
's updateReviewer Update
05 Dec 2020, 11:28Received several calls from different agents indicating they are waiting for the upgrade department. Calls wasreceived but due to bad line connections the process could nit be taken furter. Still waiting for the feedback from the upgrade department, surely it can not take a week to complete
's update05 Dec 2020, 11:28
Reviewer Update
Received several calls from different agents indicating they are waiting for the upgrade department. Calls wasreceived but due to bad line connections the process could nit be taken furter. Still waiting for the feedback from the upgrade department, surely it can not take a week to complete
's updateReviewer Update
07 Dec 2020, 21:08Received sevral calls from customer service indicating that the upgrade department will be in contact but to no avail, how long should one wait for approval????????
's update07 Dec 2020, 21:08
Reviewer Update
Received sevral calls from customer service indicating that the upgrade department will be in contact but to no avail, how long should one wait for approval????????
's updateReviewer Update
11 Dec 2020, 15:49Since lodging the complaint I have been contacted by several customer service agents and eventually ended up being assisted by an agent called Vuzi. I was promised feedback by today 11/12/2020 but up to know after trying to call the agent not received any call or response
's update11 Dec 2020, 15:49
Reviewer Update
Since lodging the complaint I have been contacted by several customer service agents and eventually ended up being assisted by an agent called Vuzi. I was promised feedback by today 11/12/2020 but up to know after trying to call the agent not received any call or response
's updateReviewer Update
12 Dec 2020, 16:38Pathetic service
's update12 Dec 2020, 16:38
Reviewer Update
Pathetic service
's updateReviewer Update
20 Dec 2020, 11:47Its has been week 3 without an feedback - Vuzi - but it seems that no one wants to assist being such a long standing client this is not the service I expected.I have do not receive a positive outcome regarding my query I will have no other option but to cancel and terminate this contract that has costed me a R1000.00 plus per month. This is my last notification prior to cancellation.
's update20 Dec 2020, 11:47
Reviewer Update
Its has been week 3 without an feedback - Vuzi - but it seems that no one wants to assist being such a long standing client this is not the service I expected.I have do not receive a positive outcome regarding my query I will have no other option but to cancel and terminate this contract that has costed me a R1000.00 plus per month. This is my last notification prior to cancellation.
Cell C's replyOfficial
20 Dec 2020, 12:19Hi Danie
We tried calling you again this morning and there was still no answer on your phone.
Please send us your alternative contact number or advise of a suitable time.
^MM
We tried calling you again this morning and there was still no answer on your phone.
Please send us your alternative contact number or advise of a suitable time.
^MM
Cell C's reply20 Dec 2020, 12:19
Official
Hi Danie
We tried calling you again this morning and there was still no answer on your phone.
Please send us your alternative contact number or advise of a suitable time.
^MM
We tried calling you again this morning and there was still no answer on your phone.
Please send us your alternative contact number or advise of a suitable time.
^MM