Poor Service Cell C Canterbury Crossing

I have been a customer of Cell C for many years . All my cellphone contracts have been with Cell C , all of which have been done online. However this time around I was unable to do my upgrade online as I had a sim swop done in January 2019 and could only do my upgrade at a Cell C store. I went in to a the Cell C store in Ferndale Randburg and was assisted with my upgrade. This was an early upgrade . With the signing of the contract the consultant enquired if I would like to keep my current benefits up until my current contract ends . I confirmed that I would like to keep my current benefits as I was on a package with good benefits . The package that I was on consisted of 500 minutes , 2 Gigs of data , 250 sms and 5Gigs black data. I expected this to be in effect up until 25 May 2019 as confirmed with the consultant . To my surprise on the 01 March 2019 , I received the following benefits : 30 minutes , 500MB Data and 90sms's . Needless to say I was not happy . and I contacted the store to advise of what had happened . I was told to come in store for an explanation . . In store they said that as I had migrated from my previous package to the current one , I had lost all my benefits . Why was this not explained initially. I want y previous benefits reinstated . The store has to date not been able to resolve my issue . I tried to contact Cell C online for assistance several times , all of my interaction with them was futile , each person just referring me to the next . I made contact with trade partners as well , however was not able to resolve the issue. After countless phone calls and endless frustration I can say that I will not do another contract renewal at a Cell C store . All I encountered was frustration and futility . Cell C please work on your customer service s****s as you may end up losing customers that were loyal to you for year (Customers like myself)