1 reviews | Active since Jun 2025
Poor service
Good day, I have visited your store in Kenilworth centre yesterday around 9am.
I received the most terrible service from a gentleman behind the counter. He was alone in the store.
I went for a sim swap. He checked my details on the system. He then made remarks about me being a regular CellC Blue Route customer. I then explained that I stay near Blue Route.
He said that because of this he can't help me. Also he said Blue Route CellC is not original Cell C and that I must go there or Vangate.
He sent me away just like that. I find it very weird because Cellc Kenilworth is doing this and I'm a pensioner. Sending me from one end to the next and I'm an old man.
Hope you can resolve this cause I am a Cell C customer not just for a specific store.
Thank You Mr Ngubeni
Thank you for reaching out.
We sincerely apologise for the unpleasant service you encountered at the Cell C Kenilworth Centre store. This is not the level of service we strive to deliver, and your experience is deeply regrettable—especially considering the inconvenience caused to you as a valued customer and pensioner.
To assist further with the SIM swap request, please provide us with your contact number so our support team can reach out directly and help resolve the matter. We will also raise a formal query with the store regarding the treatment you received. If you happen to recall the name of the consultant who assisted you, kindly share it with us to help address the matter thoroughly.
Kind regards,
Cell C | GM
Thank you for reaching out.
We sincerely apologise for the unpleasant service you encountered at the Cell C Kenilworth Centre store. This is not the level of service we strive to deliver, and your experience is deeply regrettable—especially considering the inconvenience caused to you as a valued customer and pensioner.
To assist further with the SIM swap request, please provide us with your contact number so our support team can reach out directly and help resolve the matter. We will also raise a formal query with the store regarding the treatment you received. If you happen to recall the name of the consultant who assisted you, kindly share it with us to help address the matter thoroughly.
Kind regards,
Cell C | GM