MM
Malesela M
1 reviews | Active since Sept 2023
24 Sept 2023, 07:17
Poor service
This people kee on deducting higher installment which we never agreed on. When you call, always they give useless response without addressing the issue. Poor service.
Helpful (0)
Replies (6)0
Replies (6)MM
Malesela M's updateReviewer Update
25 Sept 2023, 16:17I just want to put it on record that Cell C has failed decimally to resolve my complaint. On the 24 September, a lady from Cell C called me and again failed to assist. Cell C inflated the installment and indicated that my contract indicate that once the term of contract comes to an end , they will debit a higher amount until I indicate otherwise. Yesterday I requested the lady to send me the contract that they allege that I have signed and agreed to this illogical agreements. She has send me a contract that is not even signed, yet they allege that am aware of this arrangement as it is part of the terms and conditions. It is alarming that Cell C send me messages every month reminding me of the debit order for that particular month, but they failed to alert me of the contract expery and the new instalment. Their actions are really questionable in that they can't inflate prices as they wish and have the guards to deduct with my concern.
My advice to all those who still need to do business with Cell C to be extremely careful what you put yourself in to. This company has rude officials ever, who fail to adress the customer with respect. When you request answers to your complain, they will not even attempt to assit . Cell C need to change its way of doing business and treatment to the customers. Am shocked to pick up from this platform that actually this company turned to be toucher to the customers.
Word of advice, you are not the only telecommunication company, as such up your game and listen to the customers and address issues promptly so.
My advice to all those who still need to do business with Cell C to be extremely careful what you put yourself in to. This company has rude officials ever, who fail to adress the customer with respect. When you request answers to your complain, they will not even attempt to assit . Cell C need to change its way of doing business and treatment to the customers. Am shocked to pick up from this platform that actually this company turned to be toucher to the customers.
Word of advice, you are not the only telecommunication company, as such up your game and listen to the customers and address issues promptly so.
MM
Malesela M's update25 Sept 2023, 16:17
Reviewer Update
I just want to put it on record that Cell C has failed decimally to resolve my complaint. On the 24 September, a lady from Cell C called me and again failed to assist. Cell C inflated the installment and indicated that my contract indicate that once the term of contract comes to an end , they will debit a higher amount until I indicate otherwise. Yesterday I requested the lady to send me the contract that they allege that I have signed and agreed to this illogical agreements. She has send me a contract that is not even signed, yet they allege that am aware of this arrangement as it is part of the terms and conditions. It is alarming that Cell C send me messages every month reminding me of the debit order for that particular month, but they failed to alert me of the contract expery and the new instalment. Their actions are really questionable in that they can't inflate prices as they wish and have the guards to deduct with my concern.
My advice to all those who still need to do business with Cell C to be extremely careful what you put yourself in to. This company has rude officials ever, who fail to adress the customer with respect. When you request answers to your complain, they will not even attempt to assit . Cell C need to change its way of doing business and treatment to the customers. Am shocked to pick up from this platform that actually this company turned to be toucher to the customers.
Word of advice, you are not the only telecommunication company, as such up your game and listen to the customers and address issues promptly so.
My advice to all those who still need to do business with Cell C to be extremely careful what you put yourself in to. This company has rude officials ever, who fail to adress the customer with respect. When you request answers to your complain, they will not even attempt to assit . Cell C need to change its way of doing business and treatment to the customers. Am shocked to pick up from this platform that actually this company turned to be toucher to the customers.
Word of advice, you are not the only telecommunication company, as such up your game and listen to the customers and address issues promptly so.
Cell C's replyOfficial
25 Sept 2023, 17:06Dear Malesela Matjeke
Thank you for contacting Cell C.
Please note that as per your Subscriber Terms & Conditions, it stipulates that when 24 months has lapsed the contract will go on month to month. A cancellation request needs to be sent 30 days before the contract lapses.
The Addendum sent is not the signed copy as the signed document was giving to you in store upon you signing up for the contract.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
Thank you for contacting Cell C.
Please note that as per your Subscriber Terms & Conditions, it stipulates that when 24 months has lapsed the contract will go on month to month. A cancellation request needs to be sent 30 days before the contract lapses.
The Addendum sent is not the signed copy as the signed document was giving to you in store upon you signing up for the contract.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
Cell C's reply25 Sept 2023, 17:06
Official
Dear Malesela Matjeke
Thank you for contacting Cell C.
Please note that as per your Subscriber Terms & Conditions, it stipulates that when 24 months has lapsed the contract will go on month to month. A cancellation request needs to be sent 30 days before the contract lapses.
The Addendum sent is not the signed copy as the signed document was giving to you in store upon you signing up for the contract.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
Thank you for contacting Cell C.
Please note that as per your Subscriber Terms & Conditions, it stipulates that when 24 months has lapsed the contract will go on month to month. A cancellation request needs to be sent 30 days before the contract lapses.
The Addendum sent is not the signed copy as the signed document was giving to you in store upon you signing up for the contract.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
MM
Malesela M's updateReviewer Update
25 Sept 2023, 17:16It is very disappointing that you have the audacity to lie.
There is no contract that I have signed. Is it logical that you allowed me to go with a signed copy and left you with unsigned copy. This is not the first contract I had with cell C for your record, I have been a customer for a decade now, you lying says a lot about values and principles.
I hope your CEO will respond to my formal letter, in which one of my complain is the incompetence of the staff, and you have proofed that. How do you allow a customer to have a signed copy and you have an unsigned copy. Secondly, you are blatantly lying because this data contract was not concluded as you allege. This is really disgusting and immoral in that you rather come here on this platform to lie ,than address the issue honestly so. I know you are doing all this lies in order to portray to the public that you are not what am saying for the sake of profit. Am saying it again, you are not equal to the task, and I will not keep quiet.
There is no contract that I have signed. Is it logical that you allowed me to go with a signed copy and left you with unsigned copy. This is not the first contract I had with cell C for your record, I have been a customer for a decade now, you lying says a lot about values and principles.
I hope your CEO will respond to my formal letter, in which one of my complain is the incompetence of the staff, and you have proofed that. How do you allow a customer to have a signed copy and you have an unsigned copy. Secondly, you are blatantly lying because this data contract was not concluded as you allege. This is really disgusting and immoral in that you rather come here on this platform to lie ,than address the issue honestly so. I know you are doing all this lies in order to portray to the public that you are not what am saying for the sake of profit. Am saying it again, you are not equal to the task, and I will not keep quiet.
MM
Malesela M's update25 Sept 2023, 17:16
Reviewer Update
It is very disappointing that you have the audacity to lie.
There is no contract that I have signed. Is it logical that you allowed me to go with a signed copy and left you with unsigned copy. This is not the first contract I had with cell C for your record, I have been a customer for a decade now, you lying says a lot about values and principles.
I hope your CEO will respond to my formal letter, in which one of my complain is the incompetence of the staff, and you have proofed that. How do you allow a customer to have a signed copy and you have an unsigned copy. Secondly, you are blatantly lying because this data contract was not concluded as you allege. This is really disgusting and immoral in that you rather come here on this platform to lie ,than address the issue honestly so. I know you are doing all this lies in order to portray to the public that you are not what am saying for the sake of profit. Am saying it again, you are not equal to the task, and I will not keep quiet.
There is no contract that I have signed. Is it logical that you allowed me to go with a signed copy and left you with unsigned copy. This is not the first contract I had with cell C for your record, I have been a customer for a decade now, you lying says a lot about values and principles.
I hope your CEO will respond to my formal letter, in which one of my complain is the incompetence of the staff, and you have proofed that. How do you allow a customer to have a signed copy and you have an unsigned copy. Secondly, you are blatantly lying because this data contract was not concluded as you allege. This is really disgusting and immoral in that you rather come here on this platform to lie ,than address the issue honestly so. I know you are doing all this lies in order to portray to the public that you are not what am saying for the sake of profit. Am saying it again, you are not equal to the task, and I will not keep quiet.
Cell C's replyOfficial
25 Sept 2023, 17:54We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Cell C's reply25 Sept 2023, 17:54
Official
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
MM
Malesela M's updateReviewer Update
26 Sept 2023, 17:05The matter resolved, thank you.
MM
Malesela M's update26 Sept 2023, 17:05
Reviewer Update
The matter resolved, thank you.
Cell C's replyOfficial
26 Sept 2023, 18:19Dear Malesela Matjeke,
You're most welcome and, thank you for the positive feedback.
Regards,
^TN
You're most welcome and, thank you for the positive feedback.
Regards,
^TN
Cell C's reply26 Sept 2023, 18:19
Official
Dear Malesela Matjeke,
You're most welcome and, thank you for the positive feedback.
Regards,
^TN
You're most welcome and, thank you for the positive feedback.
Regards,
^TN