Poor Service

Cell C’s service has been extremely poor and is beyond frustrating. I am attempting to port my number to Vodacom. Each time, I receive an SMS from Cell C containing an OTP. When I respond to the OTP, I receive no confirmation or feedback whatsoever. Two to three hours later, I receive another SMS stating that I failed to respond and that the porting request has been declined—despite having responded correctly and within time. Contacting the customer care centre has been entirely pointless. On the rare occasion that a call is answered, no one is able to assist. Compounding this issue, the Call Centre line (135) randomly switches languages mid-call and then stops responding entirely, regardless of which options are selected. This situation has been ongoing for four days with no resolution, no accountability, and no meaningful support. This level of service is unacceptable, unprofessional, and completely inadequate. I expect immediate contact, clear and accurate feedback, and a permanent resolution—without further delays, system failures, or excuses.