Poor service by Luke from cell c head office

I have signed a new contract with cell c. The consultant at the phoenix store has been very helpful with me with this contract! However head office has been really unhelpful especially Luke and today a Makhosi. I ported and mtn number of mine to this contract ********** 067. This however was canceled by your port department for reasons unknown to me! I was involved for the contract already before they canceled the contract! For the amount of around R258 or R259 and I have paid this amount already! Only to be told that they will need to do the activation again and they will credit the amount already invoiced to my account which was told by Luke! Anyways from last week I've been to the store in Phoenix numerous times to sort the credit out but to no avail cause Luke wasnt available to keep to his word of passing the credit on my account! So now I will be charged pro rata and another months subs for something which isn't even my fault this is highly unacceptable and unprofessional treatment by cell c head office and Luke!