Poor Service by Cell C

In Mid November I claimed insurance on my device from the Beacon Bay Cell C branch in East London. Semt the phone in no problems. Paid the levy which was requested. They dispatched the phone early december back to the branch it was received. Using RAM couriers. Only to find out the Cell C branch in beacon bay has closed down in October. Ram couriers did not even read that all parcels should be redirected to the Vincent Branch.Instead sent the phone back to JHB warehouse. Now everytime I call Cell C nobody knows where my phone is. Now my phone is missing and I am paying monthly for my device which I do not have! Pathetic truly. All I want is my phone back yet cant even get that right.