Poor Service by Cell C

It's so disappointing that as a loyal customer to Cell C I have to resort to complaining on this platform to be assisted. A few months back I went a month without being able to use my data plan and constantly calling to be helped as a result I paid for a service I had not used. Once again the issue has reoccurred and I have been on the phone will cell c everyday since the 21st of October because I could not use my data plan. The matter has been with their technical team who promised to feedback and still has not. I requested that my bill for last month be adjusted as not being able to use the service was due to issues on their end and that was a failure as well. This morning I called to cancel my contract and I was told that it will only be terminated on the 3rd of December as my notice is 30 days, further to that I will have to pay the full amount in November and December yet I do not have access to my services at the fault of Cell C. I would like to understand why I need to pay for two full months for a service I am not using.

My experience with cell c lately has been atrocious.