Poor service by Cell C

I'm writing on behalf of my friend Mr. Edmond de le Harpe. He is a 82 year old person. Living in a old age home and is having hearing problems. He stays in Heidelberg Gauteng and the only Cell C shop has closed down. He have such problems with Cell C that its unbelievable.

He whatsapp me saying he cant make or received calls. He can also not sent out sms or received sms. However on his month to month he has over 200 talk minutes, 900 sms and over 3gig data.

Currently im having flu and the old age home and the place has been put under lock and key because of Covid. When I phone their customer Centre they refuse to assist me as they want to talk to him and verified it him. I have all his detail as he gave it to me to help him. His Cell C umber is ***

I asked the customer care person just to test his line and even with that she state she could not. She want to speak to him on the phone

Really what do they dont understand. Im sick. His 82 and i cant visit him

Can you please resolve this issue. We (Him & me) decided that as from end June 2021 his cancelling his years old contract with them because of not assisting him

Regards

Nico Schlebusch / On behalf of Mr Edmund De La Harpe