M
Miyelani
1 reviews | Active since Jul 2023
13 Nov 2025, 08:33
Poor service by cell C
My cell C, I account was handed over to HP attorneys and I made payments on the March, May and Jan but those transactions were not accounted for in my account. Tried to call and email cell c with no luck. Worse they went and change my status at the Transunion as written off. Cell please allocate my payments.
Helpful (0)
Replies (6)0
Replies (6)M
Miyelani's updateReviewer Update
13 Nov 2025, 09:21My account is not yet paid up and you have since terminated the services with them an appointments new service provider CSS. I tried to contact HP attorneys they say they unable to assist me because you are no longer their client and I call your customer service and I was given an email. But still no help.
M
Miyelani's update13 Nov 2025, 09:21
Reviewer Update
My account is not yet paid up and you have since terminated the services with them an appointments new service provider CSS. I tried to contact HP attorneys they say they unable to assist me because you are no longer their client and I call your customer service and I was given an email. But still no help.
Cell C's replyOfficial
17 Nov 2025, 13:48Dear Miyelani M,
Ntibi from our support team has confirmed that she contacted you to provide interim feedback. We will share further updates as soon as we receive feedback from our collections department.
Cell C | DA
Ntibi from our support team has confirmed that she contacted you to provide interim feedback. We will share further updates as soon as we receive feedback from our collections department.
Cell C | DA
Cell C's reply17 Nov 2025, 13:48
Official
Dear Miyelani M,
Ntibi from our support team has confirmed that she contacted you to provide interim feedback. We will share further updates as soon as we receive feedback from our collections department.
Cell C | DA
Ntibi from our support team has confirmed that she contacted you to provide interim feedback. We will share further updates as soon as we receive feedback from our collections department.
Cell C | DA
M
Miyelani's updateReviewer Update
21 Nov 2025, 10:30Yes, they did reply i am still waiting Ntibi to assist with the allocation of the 3 payments I have made to HP attorneys.
M
Miyelani's update21 Nov 2025, 10:30
Reviewer Update
Yes, they did reply i am still waiting Ntibi to assist with the allocation of the 3 payments I have made to HP attorneys.
M
Miyelani's updateReviewer Update
19 Feb 2026, 12:55I still haven't received my R450 even after I was promised that my money was located and it will be allocated into my account. Currently my account with Cell C is paid up I need my refund. I have been writing emails with no luck
M
Miyelani's update19 Feb 2026, 12:55
Reviewer Update
I still haven't received my R450 even after I was promised that my money was located and it will be allocated into my account. Currently my account with Cell C is paid up I need my refund. I have been writing emails with no luck
Cell C's replyOfficial
19 Feb 2026, 13:08Dear Miyelani,
Thank you for contacting Cell C, and we sincerely apologise for the inconvenience caused regarding your refund.
We have referred your query to our team for further investigation, and they will be in touch with you directly to assist and provide feedback.
Thank you for your patience and for giving us the opportunity to assist.
Kind regards,
Cell C | TM
Thank you for contacting Cell C, and we sincerely apologise for the inconvenience caused regarding your refund.
We have referred your query to our team for further investigation, and they will be in touch with you directly to assist and provide feedback.
Thank you for your patience and for giving us the opportunity to assist.
Kind regards,
Cell C | TM
Cell C's reply19 Feb 2026, 13:08
Official
Dear Miyelani,
Thank you for contacting Cell C, and we sincerely apologise for the inconvenience caused regarding your refund.
We have referred your query to our team for further investigation, and they will be in touch with you directly to assist and provide feedback.
Thank you for your patience and for giving us the opportunity to assist.
Kind regards,
Cell C | TM
Thank you for contacting Cell C, and we sincerely apologise for the inconvenience caused regarding your refund.
We have referred your query to our team for further investigation, and they will be in touch with you directly to assist and provide feedback.
Thank you for your patience and for giving us the opportunity to assist.
Kind regards,
Cell C | TM
M
Miyelani's updateReviewer Update
24 Feb 2026, 13:11Thank you Cell C, I am happy with progress.
Your assistance is really appreciated.
Your assistance is really appreciated.
M
Miyelani's update24 Feb 2026, 13:11
Reviewer Update
Thank you Cell C, I am happy with progress.
Your assistance is really appreciated.
Your assistance is really appreciated.