Poor service, being **** too and no feedback

I ordered a epic100 contract with the LG G4 Beat and was offered a 50 gigs of data for only 60 rand extra for december. i received a simcard a week later and 2 weeks after the phone. I rica'd the simcard in the phone and saw that i have the 50 gigs a week after i noticed that i still have not received my R100 airtime i called cellc and asked when i would receive my airtime and was told that it is a seperate simcard as the data simcard and that it should have been in the same box as the phone in which it wasnt. the guy then rudely offered to deliver a new simcard for me as i did not receive it (after speaking to a supervisor). they insured i will receive my simcard the following week and still nothing. Fed up with this nonsense i sent an e-mail I received a reply from a Mr. Matlakal asking him to cancel the contract because cellc is not complying to their term and conditions and giving poor service. he then said that my claim has been given to the retentions department and they will contact me in 2 working days and another week later and still nothing. I then decided to contact them and gave them my reference number *** but was told it does not exist. I WANT THIS RESOLVED!