Poor service

good day

i am very upset with the poor service that i have received from you guys with my query lodged on the 26th of january and nobody has taken their time to phone me and sort it out

all you guys are asking is why havent i paid for my contract this month , you do not want to refund my money . i have phoned over 10 times speaking to different consultants and being transferred from one department to another but still no answer

on the 26th of january 2022 you rook R1 508.59 and i phoned you guys immediately and asked why did you take that much as you usually deduct around R1 047.90. Your consultants have said there were 2 data contracts opened under my name and i explained that it want me and i need them cancelled . you requested for an affidavit and i took my afternoon off from work and i went and did and send it back on the 1st of feb

i havent received any phone call from you guys with regards to this issue. i have phoned and no one knows what is happening with this issue. what frustrating is the fact that you transfer me to ***** department saying they will cancel, then transferred to contract department then customer service . last time i checked the case number was *** but this past friday they told me no case lodged

i need this sorted and this is why i havent paid for my contract this month. very poor service and you are going back and forth with me. assign one person to sort this , now i have to explain to each and every consultant that phones me , very unprofessional

blondie maluleke