Poor service.

Contract cancelation. I asked for a cancelation fee on the 23rd of April 2020, and I paid the cancelation fee on the very same date. My contract has not yet been canceled to this date. They're telling me that I can only cancel the contract 1month before it ends but when I asked if it were possible to cancel before the upgrade date, the answer was a Big YES! Now the keep telling me that the cancelation department is closed due to the lockdown. I get a new excuse every time I call them.