Poor service

On the 17th January i top up my airtime and my account was never credited. I called cell C customer center and i was told that there is a system issue and should receive my airtime once the technical issue is resolved. Until to this day I'm still waiting for my account to be credited. I now have a 2nd issue that Cell C is failing to assist me with, since yesterday morning the internet is not working even if i connect to my wife. I have called the customer care and they sent me some configurations that did not solve my problem, and i was told to call again if my issue is not resolved. I have called the customer service 3 times already and they transferring me to technical support and each time they transfer me i get cut off and the number the they gave me for technical support it also takes me back to the customer care desk. May i have my airtime and the internet working as you all know we are all relying on Internet since we work from home