POOR SERVICE AT THE GREENACRES BRANCH

On the 28/09/2021 after waiting on a queue outside the store for 40 minutes without being assisted. I went in and was assisted by a man named Tashriek Fondling. I was specific and told him that I want the 100gh special that they are currently running. I bought the cell c 100gb for r200 from the Greenacres, Port Elizabeth branch. The man who assisted me introduced himself as the manager. The transaction was made and the man told me that he would buy the deal for me using his phone. He showed me the Sim card which I had just paid for, took out the Sim card and proceeded to put it in his own phone saying that he was going to make the data bundle purchase for me himself. He then handed to me what looked like a Sim card already put in place. I took it home as he had said that I would be able to use it on a phone too if I dont have data. I tried connecting by hot spotting my laptop and after several minutes it connected. It then cut off and I thought that I was experiencing network issues.

I decided to call the cell c emergency service using the Sim card I was given by the man who identified himself as the manager. I was assisted by a lady who asked me to please provide her with the number of the sim card. I proceeded to do that and after some time, the lady told me that the sim card I was calling from has a different number and is not cell c registered. I was shocked because that's the sim card I was given by the man at the store. It is written LTE on the outside and it's a cell c one. The lady told me that if it was the 100gb deal simcard, it was not even gonna be able to make calls which is something I didn't know.

I am so dissapointed that I took it upon myself to go to that store, paid in full byt was still given the wrong sim card. I do not know what transpired when he took the sim cards out but I clearly did not get the sim card said to have the 100gb. Angry does not even begin to describe my emotions as I had bought the deal knowing that it will help me with my school assignments and semester tests.

I am requesting an investigation to be done with regards to this and I get fully compensated or be given the correct sim card with the deal.