Poor service at the call centre!

I am very disappointed with the service I have being getting at Cellc’s call centre, I have been calling their stupid call centre for almost 6 months now asking for assistance with a letter of completion for a phone I took out in 2017!

Firstly, I had to contact their lawyers only for them to say they do not have my ID number on their records,I then contacted cell c to tell them that I need for them to please give me a ref number so I can pay off the phone. They did manage to give me a ref number of which I paid off the phone now I am struggling to get a letter of completion of payment from them and it’s messing up my credit score as I am applying for funding!

Everytime I call the contact centre I speak to another idiot who tells me that they have logged in a request for me to get a letter and I will receive it within 2 working days as we speak I am still waiting! They do not want to even refer you to a supervisor for assistance it’s truly frustrating!

We cannot even review their poor service after the call because it keeps on saying it cannot record our reviews!

Hellopeter please expose Cell C surely I am not the only one encountering the problem.