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Olebogeng M
1 reviews | Active since Mar 2022
17 Mar 2022, 11:18
Poor service at its finest
I had a data contract with cell c that was due to expire in November 2021, I called them in October to cancel the contract. I was paying R 149 and I was told that if I don’t cancel it I will pay R 320, that was the reason I called to cancel. The agent I spoke to told me that I can upgrade and continue to pay R149, I agreed. In December and January they debited my account with R320, I’ve requested telephone recordings they are refusing to give me the recordings, I reversed 1 debit order, they are threatening me with legal action and blacklisting
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Olebogeng M's updateReviewer Update
01 Apr 2022, 17:12Please take note that my problem has not yet been resolved. I have received an email from cell c which directed me to go to the nearest cell c store to get the recordings. I went to the store in menlyn, they told me to call the customer service and request the recordings, I tried to tell them that I have been doing that since January. I forwarded the email to the cell c store at kollonade, they did not respond, I called the store and spoke to someone called Thelma, she said she will call me back, she didn’t. I called again, I was told Thelma is busy with a client, o asked if I can talk to the manager, I was told he was busy he will call back…..I’m still waiting. I did not even get my monthly statement.
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Olebogeng M's update01 Apr 2022, 17:12
Reviewer Update
Please take note that my problem has not yet been resolved. I have received an email from cell c which directed me to go to the nearest cell c store to get the recordings. I went to the store in menlyn, they told me to call the customer service and request the recordings, I tried to tell them that I have been doing that since January. I forwarded the email to the cell c store at kollonade, they did not respond, I called the store and spoke to someone called Thelma, she said she will call me back, she didn’t. I called again, I was told Thelma is busy with a client, o asked if I can talk to the manager, I was told he was busy he will call back…..I’m still waiting. I did not even get my monthly statement.