Poor service at its best from repairs department

14 april 2021 after recieving my cell phone samsung A31 i discovered that the camera was not functioning and i reported the poor service that i got from cell c. My claim was rejected because i was told that it is a liquid damage. I explained to the lady from repairs depatment Vikile and she told me of the quote of R5119.13 i need to pay before my phone can be fixed. After complaining on hello peter. I got a call from Moses from complain department whom assured me that he will inbestigate and revert to me. To this day, he did not call me instead my phone was return damaged again and i phoned Vikile from repairs department and told her that i discovered that one side of my phone was slightly openned and the bottom left corner was having a glue of something on it. I phone and demanded to speak to Vilkile and she did not assist me. I am now seating with a 24 months contract phone that it condition is worse. I REGRET TAKING CONTRACT WITH CELL C. THIS PEOPLE ARE NOT VALUING THEIR CLIENTS AND TAKING ADVANTAGE. I URGE ALL PEOPLE TO REFRAIN THEMSELVES FROM TAKING CONTRACT WITH CELL C. THEY ARE FULL OF EMPTY PROMISES AND THEY WOULD LIE TO CROCK YOU INTO PAYING YOUR CONTRACT AND NOT GETTING GOOD SERVICED AND YOUR COMPLAIN UNRESOLVED. I AM ON MY KNESS PLEADING WITH CONSUMER OMBUDSMEN TO HELP US AND INVESTIGATE CELLC. OUR HARD EARNED MONEY IS BEING TAKING FROM US FOR POOR SERVICE. WE ARE TIRED OF THIS COMPANY. I WILL NEVER AND I HAVE ADVISED MY FAMILY TO REFRAIN FROM HAVING ANYTHING TO DO WITH CELL C. I AM SEATING WITH A BROKEN PHONE THAT I WILL PAY R350 FOR 24 MONTHS.