POOR SERVICE AT CELLC

I recently requested for my ITC report and have found that I had been listed by Cell C for an amount of R1340 that was not paid to them. I did not receive any communication from them with regards to this and 5 plus years have passed by and still no communication.

I went in to their stores to try and get information as to how to get this cleared and both the stores were unable to assist. I then contacted their customer care via email and no one seems to respond.

I would like to have them clear my name please with the ITC as well as provide me with a confirmation letter because I can sign under oath that I was not contacted all these years with regards to this.

I would also like to add that I would not be making any payments to them as this has been listed on my name without my knowledge for more than 5 years now.

I hopefully look forward to a rapid response as I want to get this sorted out.