GM
Gavin M

1 reviews | Active since Jun 2017

14 Aug 2017, 18:17

Poor Service & Assistance & Poor Quality

<p>I have been having endless problems with a cellphone that i upgraded to the beginning of this year. I have now got a phone that originally was told to me has two sim card slots that doesnt have and now the same phone thats battery doesnt last longer than half a day. This is pathetic. I dealt with a man from Cell C by the name of Sebastian Samual and now I am unable to get hold of him and he has never gotten back to me. This has to be the worst customer service ever but yet they are the first to take my money. I want answers and a phone that works and I am not going to carry on with a phone that is only 8 months into a new contract and previously also complained about the same phone. This is pathetic.</p>

0
Replies (3)
Cell C
Cell C's reply15 Aug 2017, 07:51
Official

Good morning Gavin

We have requested one of our team members to assist and provide the answers you seek. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply15 Aug 2017, 12:42
Official

Moses has been in contact with you to assist and provide feedback regarding this matter

Regards

Cell C | PN

GM
Gavin M's update15 Aug 2017, 13:20
Reviewer Update
The worst customer service I have ever seen in my life. More concerned about finishing the call and sending a sms to say complaint is closed. What bull. Seems that nobody and CELL C is willing to assist with there **** products they cell to the consumer and they themselves do not even know the product.